At C&O Skincare, we're so confident in our products that we let you try them on your skin. Here's exactly how it works.

Our 30-Day Satisfaction Guarantee

Every full-sized C&O product is covered by our 30-Day Satisfaction Guarantee — and yes, that includes opened jars.

Open it. Use it. Live with it. If you're not happy for any reason within 30 days of delivery, we'll give you a refund or a replacement — your choice.

How it works:

1. Email us at info@cno-skincare.com within 30 days of delivery, with your order number and a quick note on what didn't work for you. (Honest feedback helps us make better products — but you don't need a "good enough" reason. Not happy is reason enough.)
2. We reply with return instructions, including the return address.
3. Ship the jar back to us — even used. You're responsible for return shipping on satisfaction-guarantee returns.
4. We process your refund or replacement within 5–7 business days of receiving your return. Refunds go to your original payment method. Shipping costs are not refundable.

The fine print, in plain English:

• The guarantee covers one opened jar per product, per customer. (Try the Hand Cream, decide it's not for you, get your money back — that's the deal. Opening four jars and returning them all after a month is not.)
• The 30 days count from delivery, not from the day you ordered — slow transit never eats into your window.
• Sample Sets are excluded and non-returnable. At $10, they are the low-risk way to try before you buy — we recommend starting there if you're unsure.

Unopened Products

Changed your mind before opening? Unopened, sealed, full-sized products can be returned within 30 days of delivery for a refund to your original payment method, minus shipping costs. Same process: email info@cno-skincare.com with your order number.

Damaged or Defective Items

If your order arrives damaged, defective, or melted beyond rescue, contact us immediately at info@cno-skincare.com — ideally with a photo. We'll send a free replacement and cover any return shipping ourselves. Our mistake, our cost, always.

(Tip: our tallow-based products can soften in summer heat. Before requesting a replacement for a melted jar, see the restoration steps in our FAQ — 15 minutes in the fridge and a quick whip usually brings it right back.)

Questions?

We're a small family business in Dallas, TX, and a real person reads every email. Write to us anytime at info@cno-skincare.com — we're always happy to help.

Thank you for choosing C&O Skincare!